Frequently Asked Questions
What is shrtns.link?
shrtns.link is a world-class URL shortener for businesses and teams, offering advanced analytics, security, and reliability.
Is there a free plan?
Yes! Our Free plan includes 100 links/month and basic analytics.
How secure is shrtns.link?
We offer enterprise-grade security, including SOC 2, GDPR, DDoS protection, and more.
Can I use custom domains?
Yes, custom domains are available on Pro, Business, and Enterprise plans.
How do I contact support?
You can contact support from your dashboard or via our contact page. Pro/Business/Enterprise get priority support.
How does shrtns.link ensure link security?
We implement multiple layers of security including SSL encryption, malware scanning, and link validation. Our platform also offers password protection for sensitive links and the ability to set expiration dates. Enterprise customers get additional security features like IP whitelisting and advanced access controls.
What analytics and tracking features are available?
Our analytics suite includes real-time click tracking, geographic data, device information, referrer tracking, and custom UTM parameter support. Enterprise plans offer advanced features like conversion tracking, A/B testing, and custom event tracking. All data is available through our dashboard or API.
Can I use my own domain for shortened links?
Yes! All paid plans support custom domains. You can add multiple domains, set up SSL certificates, and configure DNS settings directly through our platform. We also offer domain health monitoring and automatic SSL renewal.
How does team collaboration work?
Teams can invite members with different permission levels (Admin, Editor, Viewer). You can organize links into projects, share analytics, and collaborate in real-time. Our platform supports team activity logs, role-based access control, and integration with popular collaboration tools.
What API capabilities are available?
Our RESTful API supports all core features including link creation, management, and analytics retrieval. We provide comprehensive API documentation, SDKs for popular languages, and dedicated support for API users. Enterprise customers get higher rate limits and priority API support.
How do you handle high traffic and reliability?
Our infrastructure is built on a globally distributed CDN with 99.99% uptime SLA. We use load balancing, automatic failover, and real-time monitoring to ensure maximum reliability. Enterprise customers get dedicated infrastructure and custom scaling options.
What support options are available?
We offer 24/7 email support for all plans. Pro and Business plans include priority support with faster response times. Enterprise customers get a dedicated account manager, phone support, and custom SLA options. All customers have access to our comprehensive documentation and knowledge base.
How does billing and pricing work?
We offer flexible pricing plans starting with a free tier. Paid plans are billed monthly or annually with volume discounts available. Enterprise customers can opt for custom pricing based on their specific needs. We accept all major credit cards and can accommodate custom payment terms for enterprise customers.
Can I export my data?
Yes, you can export all your link data, analytics, and team information at any time. We support multiple export formats including CSV, JSON, and Excel. Enterprise customers can set up automated exports and data warehousing integrations.